PCDC are introducing a new course: Complaints Management in General Practice
Managing patient complaints can be challenging, but getting it right makes a real difference to patient trust and care. This session is designed to support General Practice Managers and GPs with the knowledge and practical skills to handle complaints confidently, compassionately, and in line with NHS and legal requirements.
You’ll be guided through the full complaints process — from recognising and receiving a complaint through to investigation, decision-making, and writing a clear final response.
Spaces are limited, so click this link now to book your place.