High Green Medical Practice
Job Summary
We have an exciting opportunity to recruit to a new Patient Care Operations Manager to join our expanding, friendly and supportive team to help lead our Practice.
Main Duties of the Job
- Management of daily operations of the surgery
- Adopt a strategic approach to the development, delivery and management of patient services
- Oversee and manage our appointments system
- Support the staff in the daily running of the surgery
- Work in collaboration with our Primary Care Network
- Monitor and help support the delivery of QOF
- Ensure the patients have a positive experience
- Liaise with external users of our building
- Assist the Business Partner in compliance with CQC and NHS contractual obligations
Job Description/Responsibilities
- Working with partners to development, delivery and management of patient services
- Oversee and manage our appointments system
- Support the staff in the daily running of the surgery
- Monitor and help support the delivery of QOF
- Ensuring all patients have a positive experience
- Carers/Veteran Lead
- Deal with practice complaints and learning events
- Assist Business Partner/ DPM in compliance with CQC, NHS contractual obligations
- Support Business Partner/DPM with HR management including staff working rotas, absences and annual leave
Person Specification
Essential
- Operational or practice management experience in primary care preferred but not essential
- Confident leader with excellent communication and organisation skills
- Familiarity with SystmOne desired but not essential
- Able to work under pressure and manage multiple priorities effectively
- Self-motivated with a forward thinking, solution-focused approach
- The ability to develop, implement and embed policies, procedures and guidelines
- The ability to cope with working in an ever-evolving environment and able to cope with regular changes to ways of working
- Excellent organisational skills
- Ability to train staff
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
High Green Medical Practice
Address
The Mary Potter Centre
Gregory Boulevard
Nottingham
NG7 5HY